Return & Refund Policy

At The Furee (“we,” “us,” or “our”), we are committed to providing our customers with quality fur apparel and a positive shopping experience. This Return & Refund Policy explains the conditions and procedures for returns, refunds, exchanges, and order cancellations for purchases made through our website, https://thefuree.com/.

This policy applies to our fur coats, fur jackets, fur collars, fur shawls, and other products offered through our online store.

This policy is subject to applicable consumer protection laws. Nothing in this policy excludes, restricts, or limits any statutory rights or remedies that cannot legally be excluded or limited.

1. Return Period

You may request a return within 14 calendar days after delivery of your order.

To initiate a return, you must contact our customer service team within this period and receive return instructions before sending the product back.

Where applicable law provides a longer return period or additional cancellation rights, those legal requirements will take precedence over this policy.

2. Return Eligibility

For a standard return, the following conditions generally apply:

• The product must be unworn, unused, and in its original condition.

• Original tags, labels, accessories, and packaging must be included where applicable.

• The product must not have been washed, altered, repaired, or damaged after delivery.

• You must provide your order number or other valid proof of purchase.

• You must obtain return authorization and instructions from our customer service team before shipping the item.

Customers may inspect and try on clothing as reasonably necessary to assess its fit and suitability. However, products showing signs of use beyond what is reasonably necessary for inspection, including stains, odors, damage, or alterations, may be subject to an appropriate reduction in refund where permitted by law.

We reserve the right to inspect returned products before approving a refund or other remedy.

3. Non-Returnable Items

Subject to applicable law, certain products may not be eligible for standard change-of-mind returns, including:

• Products clearly identified as final sale or non-returnable before purchase.

• Customized or personalized products made according to specific customer requirements, where legally permitted.

• Products that have been worn, washed, altered, or damaged after delivery beyond what is reasonably necessary for inspection.

• Gift cards or other products that are legally exempt from standard return requirements.

Natural fur products may exhibit variations in color, texture, hair direction, density, and pattern. Minor variations consistent with the natural characteristics of the material do not necessarily constitute a defect.

However, this provision does not exclude returns or remedies for defective products, products that are materially different from their descriptions, incorrect items, or any other circumstances protected by applicable law.

4. Damaged, Defective, or Incorrect Products

We want every customer to receive the product they ordered in the condition reasonably expected.

If your order arrives damaged, defective, or materially different from the product described on our website, please contact us as soon as reasonably possible.

Please provide the following information:

• Your order number.

• A description of the issue.

• Clear photographs or videos showing the product and the problem.

• Photographs of the packaging and shipping label, if relevant.

We recommend reporting visible shipping damage promptly, preferably within 48 hours of delivery, to help us investigate the issue. However, failure to report an issue within 48 hours will not automatically waive any rights you may have under applicable law.

After reviewing your request, we will determine an appropriate resolution in accordance with the circumstances and applicable law. This may include:

• A replacement, subject to availability.

• A repair, where appropriate and legally permissible.

• A full or partial refund, as applicable.

• Another remedy required by applicable law.

If we confirm that the return is necessary because of a product defect, damage attributable to us, or an incorrect item supplied by us, we will cover reasonable return shipping costs or provide an appropriate alternative return arrangement, subject to applicable law.

Please contact us and wait for return instructions before shipping the product back.

5. How to Request a Return

Please follow the procedure below to request a return or refund.

Step 1: Contact us

Email our customer service team at service@thefuree.com with the subject line:

“Return Request – Order #[Your Order Number]”

Step 2: Provide order details

Include your order number, the product you wish to return, the reason for your request, and any supporting photographs or videos where relevant.

Step 3: Receive return authorization

Our team will review your request and provide return instructions, including the specific return address at our warehouse in China.

Step 4: Ship the product

Pack the product securely and send it to the authorized return address provided by our team. Use a shipping service with tracking and retain your shipping receipt.

Do not ship the product to the address shown on the original parcel or to any other address unless we have expressly confirmed that address for your return.

Step 5: Inspection and resolution

After we receive the returned product, we will inspect its condition and notify you of the outcome. If the return is approved, we will process the applicable refund or other agreed resolution.

Return processing may take additional time if international shipping, customs clearance, or other circumstances delay delivery to our warehouse.

6. Return Shipping Costs

6.1 Standard Returns

For standard returns, including change of mind, incorrect size selection, or personal preference, the customer is responsible for the return shipping costs.

Because our designated return warehouse is located in China, international return shipping charges may vary depending on the customer's location, carrier, parcel weight, and shipping method.

Please obtain a shipping quotation before returning an item.

Customers are responsible for arranging and paying for standard return shipping unless otherwise agreed in writing or required by applicable law.

6.2 Defective, Damaged, or Incorrect Products

If we confirm that a return is necessary because a product is defective, damaged due to our responsibility, or incorrectly supplied by us, we will cover reasonable return shipping costs or provide another appropriate return arrangement, subject to applicable law.

Please contact us before arranging shipment so that we can confirm the return procedure and any reimbursement or shipping arrangements.

6.3 Original Shipping Fees and Other Charges

For standard change-of-mind returns, original shipping fees may be non-refundable where permitted by law.

For defective, damaged, or incorrect products, applicable shipping charges will be handled in accordance with the circumstances and applicable law.

Customs duties, import taxes, brokerage fees, and other third-party charges may be subject to separate rules. Refund eligibility for these charges depends on the relevant law, customs authority, and payment arrangements.

We will not impose deductions or charges that are prohibited by applicable law.

7. Refunds

Once your returned product has arrived at our designated warehouse in China, we will inspect it and notify you whether your refund has been approved.

For approved returns, we generally aim to initiate the refund within 10 business days after the return inspection and approval, unless a different timeframe is required by applicable law.

Refunds will normally be issued to the original payment method used for the purchase, where available.

Your bank, card issuer, or payment provider may require additional time to post the refund to your account.

7.1 Refund Amount

Depending on the circumstances and applicable law, your refund may include:

• The purchase price of the eligible returned product.

• Applicable taxes required to be refunded by law.

• Original shipping charges where a refund is legally required or otherwise agreed upon.

For standard change-of-mind returns, original shipping fees and return shipping costs may be excluded from the refund where legally permitted.

For defective, damaged, or incorrect products, we will provide the refund or other remedy required by applicable law.

Any permitted deduction relating to diminished product value or non-refundable charges will be explained where required by law.

7.2 Delayed Refunds

If you have not received your refund, please:

1. Check your bank account or payment provider's transaction history.

2. Contact your card issuer or payment provider to ask whether the refund is still being processed.

3. If the refund remains missing, contact us at service@thefuree.com with your order number and refund confirmation details.

We will review the transaction and provide the available status information.

8. Exchanges

If you wish to exchange an item for a different size, color, or product, please contact us at service@thefuree.com before returning the original item.

Exchanges are subject to product availability and approval.

Depending on the circumstances, we may ask you to return the original item and place a new order for the replacement product.

For an exchange required because of a confirmed defect or an incorrect item supplied by us, we will work with you to arrange an appropriate solution in accordance with applicable law.

Please do not send any product for exchange before receiving instructions from our customer service team.

9. Order Cancellations

9.1 Cancellation Before Shipment

You may contact us to request cancellation at any time before your order has been shipped.

Please email service@thefuree.com as soon as possible and include your order number and cancellation request.

We will check the order status and notify you whether the cancellation can be approved.

If we approve your cancellation before shipment, we will issue a full refund of the amount paid for that order, subject to applicable law.

A cancellation request is not considered approved until we confirm it.

9.2 Orders Already Shipped

Once an order has been shipped, cancellation may no longer be possible.

If the order has already been shipped, you may request a return after delivery in accordance with this policy, subject to any applicable statutory cancellation rights.

Customized or personalized products may be subject to additional restrictions where permitted by law and disclosed before purchase.

10. International Returns and Customs

Our designated return warehouse is located in China. Customers returning products from outside China should contact us to obtain the correct return address and shipping instructions.

For international returns:

• Use the return address provided by our customer service team.

• Select a shipping service that offers tracking.

• Follow applicable customs declaration requirements.

• Retain your shipping receipt and tracking information until the return has been resolved.

For standard returns, customers are responsible for return shipping and applicable shipping-related costs, subject to applicable law.

For confirmed defective, damaged, or incorrectly supplied products, we will cover reasonable return shipping costs or arrange another appropriate solution as described in this policy.

Customs duties, import taxes, brokerage fees, and other charges collected by third parties may not be refundable by The Furee. Any recovery of these amounts depends on the applicable customs and tax procedures.

We cannot guarantee that a customs authority or shipping provider will refund charges collected by that third party.

11. Refused or Undeliverable Orders

If an order is refused, returned to sender, or cannot be delivered because of an incorrect address or other circumstances within the customer's control, please contact us to discuss available options.

Any refund, reshipment, or deduction for actual shipping or handling costs will depend on the circumstances and applicable law.

If an order is lost, damaged in transit, or undeliverable because of an error attributable to us or our shipping arrangements, we will investigate and provide an appropriate resolution.

Please ensure that your shipping address, email address, and telephone number are accurate when placing your order.

12. Legal Rights

This policy describes our standard procedures for returns, refunds, exchanges, and cancellations.

Depending on your country or state of residence, you may have additional statutory rights relating to online purchases, cancellation periods, defective goods, refunds, and other consumer remedies.

Where applicable law provides rights or remedies that differ from this policy, the applicable legal requirements will take precedence.

Nothing in this policy requires you to waive any mandatory consumer protection right.

13. Changes to This Policy

We may update this Return & Refund Policy from time to time to reflect changes in our business operations, products, shipping procedures, or applicable legal requirements.

Any updated version will be published on this page with a revised “Last Updated” date.

Changes will apply in accordance with applicable law and will not unlawfully reduce rights associated with previous purchases.

We encourage customers to review this page before placing an order.

14. Contact Us

If you have questions about returns, refunds, exchanges, or order cancellations, please contact us using the details below.

Brand: The Furee

Website: https://thefuree.com/

Customer Service Email: service@thefuree.com

Return Warehouse: China

Return Address: Please contact our customer service team to obtain the authorized return address before shipping any item.

Please include your order number in all return-related communications so that we can assist you efficiently.

Thank you for shopping with The Furee. We appreciate your trust and will make reasonable efforts to handle your requests fairly and professionally.